Terms of Service

1. Agreement to These Terms

These Terms of Service govern the relationship between you and Hefei Paikun Toys Co., Ltd. when you use this website, request a quotation, place an order or otherwise buy from our wholesale toy catalogue. By using the website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use the website or the services described here.

These terms apply in addition to any written quotation, order confirmation or supply agreement that we issue for a specific order. Where a signed supply agreement conflicts with these terms, the signed agreement prevails for that order only.

2. Definitions

In these terms, the words below carry the following meanings. The Company means Hefei Paikun Toys Co., Ltd. The Buyer means the person or business that places an order or uses the website. The Goods means the tin clockwork toys, spring-driven novelties, party favors and related products that the Company supplies. The Bench means the Company workshop and trade office where orders are sampled, checked and packed.

A Business Day means a day other than a Saturday, Sunday or public holiday in Hefei, China. Writing includes email and any durable message exchange agreed by the parties. An Order Confirmation is the written message by which the Company accepts an order.

3. Who We Are

The Company is a wholesale toy house based at Room 1201, Tower A, Hengfeng Building, corner of Fengyang Road and Zhanxi Road, Yaohai District, Hefei, 230000, China (CN). We source and supply classic tin clockwork toys, spring-driven novelties and party favors to retail buyers. Our trade contact details are email billing@paikuntoys.lat and telephone +19289855871.

All communications about these terms, an order or a claim should be sent to the address above or to the email address in this section, unless a specific order confirmation names a different contact.

4. Eligibility and Accounts

Our services are offered to businesses and to individuals acting in a trade or professional capacity. By placing an order, you confirm that you have authority to bind the business you represent and that the information you provide is accurate and complete.

We may open a retail account for a repeat buyer so that reorders and account support run smoothly. You are responsible for keeping your account details current and for any activity carried out under your account. If you believe your account has been used without authority, contact us immediately so that we can secure it.

We may decline an account or an order where we cannot verify the buyer, where the requested products would breach a law, or where a previous order remains unpaid.

5. Our Services

The Company provides six related services. Wholesale Toy Lines supply stock tin clockwork toys, spring novelties and party favors in case quantities. OEM Sample Runs turn a buyer drawing or colour chip into a working sample. Quality and Safety Checks wind, release and inspect every mechanism before packing. Packaging and Cartons prepare retail-ready boxes and shipping cartons. Trade Show Orders reserve production for buyers who order at a fair. Retail Account Support keeps a named contact on each account.

The scope of any service for a specific order is set out in the quotation and the Order Confirmation. Extra work that is not described there, such as new tooling or a change to an approved sample, may affect price and lead time and will be agreed in writing first.

6. Orders and Acceptance

An enquiry or a quotation does not create a binding order. An order becomes binding when the Company issues an Order Confirmation and the required deposit has been received. The Order Confirmation sets out the goods, the quantity, the price, the delivery terms and the expected hand-over date.

Once an order is confirmed, changes to quantity, colour or packaging may be requested but cannot be guaranteed. Any change that is accepted will be recorded in a revised Order Confirmation and may adjust the price or the lead time. If a buyer cancels a confirmed order after production has started, the Company may retain the deposit to cover work already done and materials already cut.

7. Samples and OEM Runs

For a new shape, the Company builds a short sample run on the bench. Sample runs are normally completed within ten Business Days from the day the drawing, colour chip or reference piece is confirmed. Sample charges, where they apply, are stated in the quotation and may be credited against a later production order at the Company discretion.

A sample is approved when the buyer confirms it in writing. The approved sample and its sample sheet define the colour, the tin gauge, the spring and the printing for the production order. If a buyer later requests a change, a new sample may be required and the lead time will restart from the approval of that sample. Samples are reference pieces and are not for resale unless the Order Confirmation says otherwise.

8. Pricing and Quotations

Prices are stated in the currency named in the quotation and are valid for the period stated there. Unless the quotation says otherwise, prices do not include freight, insurance, duties, taxes or any customs charges, which are the responsibility of the buyer.

Quotations are based on the specification and quantity known at the time. If the specification changes, if the quantity changes materially, or if the cost of tin, paint, springs or cartons moves sharply, the Company may revise the price and will inform the buyer before proceeding. A landed estimate is provided as a good faith guide and does not bind the Company to a final freight figure set by a carrier.

9. Payment Terms

Unless the Order Confirmation says otherwise, a deposit is required before production starts and the balance is due before the goods are handed to the forwarder. Accepted payment methods are named in the quotation. Bank charges and transfer fees are the responsibility of the buyer.

If a payment is late, the Company may pause production, withhold shipping documents or delay hand-over until the balance clears. The Company may also charge interest on late amounts at the rate stated in the Order Confirmation or, where none is stated, at a rate that reflects the cost of the delay. Title to the goods passes only when payment has been received in full.

10. Quality and Safety

The Company winds and releases each mechanism before packing, checks the finish and keeps a batch sheet recording what was inspected. These checks are a core part of the service and are carried out on the bench by the same crew that answers buyer questions.

The buyer is responsible for ensuring that the goods meet the safety and labelling rules of the destination market. The Company will provide available material notes and batch information to support the buyer in that task. Where a buyer needs a specific test report or a particular label, the requirement must be stated before the order is confirmed so that the Company can plan for it.

11. Packaging and Cartons

The Company packs goods with inner trays, corner blocks and outer cartons sized for standard pallets. Retail-ready boxes may carry the buyer label where the artwork is supplied before production starts and is approved in writing. The buyer is responsible for the accuracy of label text, artwork rights and any market-specific marking.

Unless agreed otherwise, cartons are marked with the case count, net weight and carton number. Any special marking, pallet pattern or stacking requirement must be stated in the Order Confirmation. Where a buyer arranges its own carton supply, the Company is not responsible for delays or damage caused by cartons it did not provide.

12. Delivery and Risk

Delivery terms are set out in the Order Confirmation. Unless stated otherwise, the Company hands the goods to the forwarder at the named place, and risk passes to the buyer at that point. The Company will provide the documents needed for the shipment and will share tracking details once the goods leave the bench.

Delivery dates are estimates given in good faith. While the Company works to meet them, it is not liable for a delay caused by a carrier, a port, a customs authority, a supplier of raw material or any event beyond its reasonable control. Where a delay is caused by the Company, the buyer remedy is limited to a revised delivery date or, where the delay is severe, cancellation of the affected part of the order.

13. Inspection and Claims

The buyer should inspect the goods promptly after delivery. A claim for shortage, damage or a defect visible on inspection must be sent to the Company within a reasonable time after receipt, and in any event before the goods are resold or unpacked in bulk. The claim should include photographs, the carton number and the batch sheet reference.

Where a claim is valid, the Company will repair, replace or credit the affected goods at its option. Goods should be stored safely pending instructions. A claim does not apply to damage caused by unsuitable storage, by mishandling after delivery, or by a use that was not intended for the product.

14. Returns and Replacements

Returns are accepted where the Company agrees that a claim is valid. The Company will normally arrange a replacement in the next shipment rather than a physical return by post, because returned cartons rarely survive the journey. Where a return is agreed, the buyer must follow the shipping instructions provided and must not send goods without prior written agreement.

Refunds, where granted, are made in the currency of the original payment and may be offset against amounts owed on other orders. The Company may deduct reasonable handling costs where a return is caused by a buyer error rather than a Company fault.

15. Intellectual Property

All content on this website, including text, layout and design elements, belongs to the Company or is used with permission. You may view and print pages for the purpose of doing business with the Company, but you may not copy, republish or resell the content without written permission.

Where a buyer supplies artwork, a brand name or a design for packaging or for an OEM product, the buyer confirms that it holds the rights needed to use that material. The buyer grants the Company a limited licence to use the material only to fulfil the order. The Company will not use buyer artwork for any other purpose.

16. Confidentiality

Each party may learn confidential information about the other in the course of an order. This may include pricing, buyer lists, product plans, tooling details and sample specifications. Each party agrees to keep the confidential information of the other secure and to use it only for the purpose of the order.

Confidential information does not include information that is already public, that the receiving party already held lawfully, or that must be disclosed by law or to a professional adviser under a duty of confidence. These obligations continue after the order ends.

17. Acceptable Use

You agree to use this website and the trade services only for lawful purposes. You must not attempt to disrupt the website, gain unauthorised access to any system, or use the site to transmit harmful code. You must not submit false information or impersonate another business.

You must not request goods that infringe the rights of others, that breach a safety rule, or that are intended for a use the Company cannot lawfully support. The Company may refuse or cancel an order that appears to breach this section.

18. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for indirect, incidental or consequential loss, including loss of profit, loss of goodwill or loss of business opportunity, whether arising from an order, a delay or the use of the website.

The total liability of the Company for any order is limited to the value of the goods supplied under that order. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence where such a limit is not permitted.

19. Force Majeure

The Company is not liable for a failure or delay caused by an event beyond its reasonable control. Such events include natural disasters, epidemics, war, civil unrest, strikes, transport failures, port closures, customs delays and shortages of raw materials such as tin, paint or springs.

Where a force majeure event continues for a prolonged period, either party may cancel the affected part of the order without penalty. The Company will inform the buyer promptly of the event and will resume work as soon as it can reasonably do so.

20. Termination and Suspension

The Company may suspend or terminate an account or an order where these terms are breached, where payment is not received, or where the Company is required to do so by law. Before suspending an account, the Company will usually give notice and an opportunity to remedy the issue, unless the situation is urgent.

On termination, any amount already due for work performed remains payable. Confidentiality and intellectual property obligations survive termination. The Company will handle personal information after termination in line with its Privacy Policy.

21. Changes to These Terms

The Company may update these terms to reflect changes in its services or in the law. The revised terms take effect when they are posted on this page, and the date at the top of the page shows when the update was made. Material changes will be signalled clearly on the website.

A confirmed order is governed by the terms in force on the date of the Order Confirmation, unless the parties agree in writing to apply revised terms to that order.

22. Governing Law and Disputes

These terms are governed by the laws applicable to the Company in the place of its establishment, without regard to conflict of law rules. Before starting formal proceedings, the parties will attempt to resolve a dispute through good faith discussion and, where appropriate, mediation.

If a dispute cannot be resolved by discussion, it will be submitted to a court or tribunal with proper jurisdiction. If any provision of these terms is found to be invalid, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver of it.

23. Contact

Questions about these terms should be sent to Hefei Paikun Toys Co., Ltd. at Room 1201, Tower A, Hengfeng Building, corner of Fengyang Road and Zhanxi Road, Yaohai District, Hefei, 230000, China (CN). You may also email billing@paikuntoys.lat or call +19289855871 during our business hours.

These terms, together with the Order Confirmation for a specific order, form the complete agreement between the parties and replace any earlier understanding on the same subject.